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Our Guarantee

Our guarantee is simple, if for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost.  This includes defects such as loose canvas, bubbles, scratches, fading or warping.

We use a 100% colour calibrated workflow however due to the huge variety of monitors used to view images we cannot guarantee that the colour and density you view on your monitor will exactly match the final print.

Order Cancellation

Your order may be cancelled and a full refund issued as long as your order has not gone into production.  Our production times vary and can commence anywhere from an hour after receiving your order to several days.  If you must cancel your order please contact us ASAP by email or phone at 250-888-1196.

Shipping

We ship via FedEx and only within Canada & United States.  A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit.  Average shipping/delivery time is between 2-5 days (once your finished order leaves our facility).

Privacy Policy

Your privacy is important to us. The personal information you enter on the Merchant Link Pages such as credit card, name, phone number, email and mailing address, are protected by Authorize.net.

This site may request personally identifiable data from you (“personal information”), which may include your email address, and other personal information such as your address, telephone number, etc., and in the case of online shopping, credit card number and expiration date.

Heather K Jones Photography endeavours to do its best to protect the privacy of your personal information and will not use this information except in connection with your use of this web site and for the development of the website in order that we may provide you with the highest quality of services. We may use your email address to send you information concerning the organization and this website, unless you advise us that you do not wish to receive this information.