TURNAROUND TIME & SHIPPING
1. HOW IS MY ORDER PACKED?
We are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
2. WHAT IS YOUR AVERAGE TURNAROUND TIME?
Our average turnaround time for printed products is between 5-7 days and 7-10 days for face-mount to acrylic plus additional time for shipping. Oversized canvases and large orders may take longer to produce. From mid-November to Mid-January the production times may also increase due to the holiday season.
NOTE: If your order is required by a certain date please contact us so that we can assist you further.
3. CAN I EXPEDITE MY ORDER?
If you need your order faster then our average turnaround time then please contact us or call our Customer Service team at 647-725-3433 to discuss your needs. We are usually able to accommodate special requests however expedited orders do incur an additional charge, which will be quoted by one of our representatives.
4. WHAT COMPANY DO YOU SHIP WITH?
We ship within North America using FedEx and provide a tracking number at the time your order is shipped. Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.
5. IN WHAT CURRENCY ARE YOUR PRODUCTS LISTED?
All product pricing is in CAD.
6. WHERE ARE YOUR PRINT PRODUCTS MADE?
All print products are made in Canada.
5. CAN I HANG MY CANVAS IN A BATHROOM?
Yes, just make sure the canvas is not in direct contact with water.
6. ARE YOUR CANVASES CONSIDERED GICLEE QUALITY?
Yes. Our canvases are digital prints produced on inkjet and latex printers. We use only archival quality inks and artist grade canvases.
7. HOW IS THE CANVAS STRETCHED?
We use a propriety blend of canvas that is stretched over 1.5” or 0.75” kiln dried wooden stretcher bars. All canvases come with hanging hardware and strainer supports on any canvas over 30″ wide.
8. DO YOU OFFER FRAMES FOR YOUR CANVASES?
Yes, we offer a float frame option for our canvases. The float frame comes in five different finishes: Black, Espresso, Black with Gold, Black with Silver and white. Please select the “Frame” tab when uploading your image to see how they look.
9. YOU INCLUDE HANGING HARDWARE WITH YOUR CANVASES AND FACE MOUNT TO ACRYLIC PRINTS?
Yes. The hanging hardware included for canvases is a high-grade braided wire fastened to D-rings, ready to hang. The face mount to acrylic comes with a back frame installed for easy hanging. Simply counter sink 1-3 screws with a large head into your wall making sure they are level. The screw head should sit about ½” out of the wall, and the back frame will then rest on the screw(s). The back frame is intended to hang flush to the wall. If you have older walls or special finishes please take this into consideration before installation. If you have any questions regarding the hanging hardware provided, please do not hesitate to contact our Customer Service department.